AN INVESTIGATION OF CUSTOMER DEPARTURE ENTHUSIASTIC FACTORS LEADING TO SUCCESS FOR LOW-COST REGIONAL AIRLINE ROUTES USING FUZZY DELPHI METHOD

Airports are essential facilities for air transportation because they facilitate the transit of passengers and freight to and from the airport, as well as the takeoff and landing of aircraft. There has been a significant expansion of airline and freight transportation in the Asia-Pacific areas as a result of trade liberalization and globalization, as well as moving economies and shifting trading focuses. Therefore, in recent years, there has been a substantial amount of study effort focused on enhancing and measuring the quality of flights provided by airlines. Additionally, the government has made a concerted effort to promote low-cost tourism, despite the fact that competition in the markets for low-cost carriers was certain to be severe. This resulted in the promotion of tourism sectors as well as the attraction of a large number of tourists from other countries to take low-cost airlines. There is a significant amount of operating pressure on full-service carriers, both in terms of cost and competition, as a result of international oil prices and regional economic uncertainties. In order to investigate and assess the elements that influence passengers' decisions to fly with low-cost airlines, this study utilized the fuzzy delphi and decision making trial and evaluation laboratory methodologies. We evaluated the elements that influence boarding willingness, as well as service quality, low-price methods, switching costs, and other aspects. We also considered passengers who traveled with Universal Airlines. There was a high correlation between passenger happiness and boarding willingness as well as service quality, according to our findings. Prioritize service quality, then switching transportation costs, to increase passenger willingness to board. Low-cost regional airlines must increase empathy and responsiveness using their resources. Willingness, service quality assurance, and reliability improve service performance and passenger willingness to board.