The Impact of Professional Seniority, Educational Level, and Job Title on the Quality of Emergency Medical Services Provided by Paramedics at the Red Crescent Authority in the Makkah Region.

The study aimed to explore The Impact of Professional Seniority, Educational Level, and Job Title on the Quality of Emergency Medical Services Provided by Paramedics at the Red Crescent Authority in the Makkah Region. To achieve the study's objectives, a descriptive-analytical methodology was employed. The study population comprised all employees of the Saudi Red Crescent Authority in the Makkah region, and the sample included 232 employees from the same organization. A questionnaire was used as the primary tool for data collection. Based on the collected data, the study reached several key findings, the most important of which are: It was found that professional seniority had a significant effect on the quality of emergency medical services (ß = 0.14, t-value = 5.66, Sig. = 0.000). Based on these findings, the null hypothesis was rejected, and the alternative hypothesis was accepted, indicating a statistically significant relationship between professional seniority and the quality of emergency services provided by paramedics at the Saudi Red Crescent Authority in the Makkah region.The results also showed that the overall effect of the independent variable job title on the quality of emergency medical services was statistically significant (F = 74.091, Sig. = 0.000). Specifically, job title had a significant effect on the quality of emergency services (ß = 0.35, t-value = 8.61, Sig. = 0.000). Based on these findings, the null hypothesis was rejected in favor of the alternative hypothesis, confirming a statistically significant relationship between job title and service quality. Additionally, the study found that the educational level variable had a statistically significant effect on the quality of emergency medical services (F = 13.945, Sig. = 0.000). Educational level had a beta coefficient (ß) of 0.11, with a t-value of 3.73 and a significance level of 0.000. Thus, the null hypothesis was rejected, supporting the alternative hypothesis that there is a statistically significant relationship between educational level and the quality of emergency services provided by paramedics in the Makkah region. Based on the results, the study recommends the following: - Expand Training Programs To improve the quality of emergency services, paramedics with less experience or lower educational qualifications via be offered targeted training programs. These programs should focus on critical areas such as communication skills, patient care, and the use of medical equipment. - Organizations should encourage paramedics to pursue higher education and professional development opportunities. Scholarships or support for advanced degrees, such as Bachelor's or Master's programs, could enhance the skillset of paramedics. - Implementing a standardized performance evaluation system that takes into account factors like professional seniority, educational level, and job title would help in improving service quality.